At Solair Electrical, we are committed to delivering exceptional electrical, solar, and air conditioning services. Our policies are designed to ensure your satisfaction and confidence in our work.

Our Commitment to You

We guarantee that all services provided will be:

• Performed with Due Care and Skill: Our licensed professionals adhere to the highest industry standards, ensuring quality and safety in every project.

• Fit for the Intended Purpose: Services will meet the specific requirements agreed upon with our clients.

• Completed Within a Reasonable Timeframe: We strive to complete all projects promptly, as discussed during the consultation.

These guarantees align with the consumer rights outlined by the Queensland Government. Queensland Government

10-Year Workmanship Warranty

In addition to statutory consumer guarantees, Solair Electrical offers a 10-year warranty on all workmanship from the date of service completion. This warranty covers any defects arising from our service delivery, providing you with long-term assurance of our work's quality and reliability.

Please Note: This warranty does not cover:

• Issues resulting from unauthorized alterations or interventions by third parties.

• Problems due to misuse, neglect, or failure to adhere to provided maintenance guidelines.

• Faults arising from external factors beyond our control, such as natural disasters or power surges.

Product Warranties

Products supplied and installed by Solair Electrical are covered by manufacturer warranties. Warranty periods and terms vary by product; specific details are provided at the time of installation.

Service Concerns and Remedies

If you experience any issues related to our services, please contact us promptly at:

• Phone: 0405 685 441

• Email: info@solairelectrical.com.au

Upon receiving your concern, we will assess the situation and determine the appropriate remedy, which may include:

• Rectifying the issue through additional service.

• Providing a partial or full refund, depending on the circumstances.

Our approach aligns with the guidelines set forth by the Queensland Government regarding remedies for service issues.

Cancellations and Rescheduling

We understand that schedules may change. If you need to cancel or reschedule an appointment, please notify us as soon as possible. While we do not charge a cancellation fee, providing advance notice allows us to adjust our schedule and accommodate other clients effectively.